Terms of use

RentEasy is an introduction and brokering service for holiday lets, personally run. We list homes on behalf of their owners, match them with people looking for a stay, and broker the terms between the two sides. We are not a booking platform: when a stay is agreed, the arrangement is between the owner and the renter, with our brokerage fee as set out at the time.

Listing details are supplied by owners. An owner can publish a listing straight away or ask us to call them first, and we check every new listing, though a published one can appear in public search before we have. We can’t guarantee every detail. Dates, prices and availability shown publicly are indicative until confirmed with us directly. We may edit, decline or remove a listing at our discretion.

If a guest cancels a confirmed stay, any deposit they have paid is kept or returned as the owner and guest agreed when they booked. Our fee to the owner is then 10% of whatever the owner keeps, and we refund anything paid above that. If the owner cancels, the guest’s deposit is returned in full, the owner owes us no fee and we refund any fee they have already paid, and we will try to find the guest another home. Our fee to owners is due when a stay is confirmed.

Use the site honestly and as intended: don’t submit false details, scrape or bulk-collect listings, probe other people’s links or accounts, or use the enquiry and sign-in flows to send spam. We may suspend access that abuses the service.

Signing in requires a working email address. You’re responsible for keeping access to your inbox secure. Anyone with a sign-in code we email you can act as you. Tell us promptly if you think your account has been misused.

We provide the site and the brokering service with reasonable care, but the stay itself — the property, its condition and the conduct of each party — is the responsibility of the owner and renter who agree it. Nothing in these terms limits liability that cannot be limited by law.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

Our location data is used under the Open Government Licence.

Contains OS data © Crown copyright and database right 2026; Royal Mail data © Royal Mail copyright and database right 2026; National Statistics data © Crown copyright and database right 2026.